How to Ask For Help
As a member of the Computer User Group community for many years, I frequently receive an email which starts out, "I have a quick question." The question is usually quick, but the answer can be quite involved. A little bit of information can cut down on the number of emails between us and help with the solution that is needed.
The problem we have when answering questions is that there is not always enough information in the question and we have to either assume what the person is trying to do or answer with something that may not give the desired result. To be accurate, one needs enough information to have a solution for a question or a problem.
When asking a question:
- Be specific
- Explain the issue that you want solved
- Explain what you want as a result of solving the issue
- Do not simplify the question to keep it short
Sometimes it is impossible to give all of the info, so links, screen shots, or a quick explanation of the results that you want will help the person or persons that may answer your question. You may be unsure, not familiar with the items in question, etc. So, the more background that you give helps get a good response.
“Should I buy a Chevy or a Ford?” That question can be answered by writing a book and never giving the answer that the questioner is looking for. Before answering, the following would have to be determined.
- What are you going to do with the vehicle? (to determine the size of the vehicle, or a hatchback, SUV, Pickup, etc.)
- Do you have a budget?
- Are you concerned about the looks?
- Are you concerned about the repairs?
- More
I think that you get the idea. A simple question does not always mean a simple answer. Your ability to figure out how to follow the directions may differ from the respondent. Sometimes including contact information with the question will allow others to ask some follow up questions to solve your issue. Be sure to answer them promptly and as completely as possible, while the helper is in the research mode to help you.
Always include your first and last name, your email address, your phone number, and how you know the person that you are asking. If you are a member of the same group, mention the specific group, as we may belong to several groups. If you refer to my website, tell me which one, as I may have several.
We want to answer your question. We just need some help determining exactly what you desire. We want to avoid spending hours looking for an answer for you and find out that what we are looking for was not what you wanted. Also, if you get the answer from someone else before we get back to you, let us know. We may be still looking, and have not completed our research before answering you. Finally, if it solved your issue, let us know. We are interested!
